In CRM and loyalty marketing, we talk a lot about personalization, the idea of making communications to a customer as specific as possible to that individual. It can be as simple as inserting personal details like name or reward points balance into an email. Or it can be as complex as a series of attributes […]
At Response Labs, our approach to CRM and loyalty marketing is customer-centric. That means using the customer’s relationship and experiences with your brand or organization to inform the messaging they receive from you. This is in contrast to taking a set of messaging and determining who within your audience should receive which versions. In order […]
Response Labs, the Digital CRM and Loyalty Marketing Agency, recently announced three key promotions that create depth in its Digital Technology and Account Services teams. Stephen Cases, Toni Weaver and Christopher Kayser each take on elevated roles within the company.
Response Labs Brings On Creative Director, Jason Miller. In this role, Jason will be responsible for launching our creative division, advancing the agency’s capabilities, and helping grow the business. Jason will be responsible for launching our creative division, advancing the agency’s capabilities, and helping grow the business. He joins Response Labs after six years as Creative Director at CareFirst BlueCross BlueShield, where he built the in-house creative team and oversaw creation of marketing communications, ad campaigns and brand initiatives. His experience spans numerous industries including healthcare, technology, real estate, finance, retail, hospitality and non-profit.
You’ve made the Salesforce Marketing Cloud investment and now it’s time put this powerful enterprise platform to work. Here are some tips to get you started.
Zero party data, personalization, privacy & digital marketing—watch industry experts discuss these topics in panel moderated by Response Labs as part of Baltimore Innovation Week 2021.
Email continues to be a marketing channel that brands rely on to connect directly with their customers. The more data that becomes available, the better the customer experience can be tailored to the individual. However, not all subscribers read and click every email they receive—society would come to a grinding halt if that occurred. A […]
Baltimore Innovation Celebration 2020 is a one-day virtual conference focused on local companies & good news stories from the pandemic.
The RFM Analysis is a great tool for prospecting, not just win back and loyalty campaigns. Use a lookalike audience in Google, Facebook or LinkedIn to find new customers.
How soon a customer dines at your restaurant after it reopens may indicate when they’ll dine again–here’s how to use that data to get them to return to you.