Customer personas are data and research-informed representations of a business’ top or ideal customers. Personas are crucial tools for marketers, as they both drive and inform strategy. At Response Labs, we take a unique approach with each of our clients to help them understand their ideal customers, leverage data to build effective personas and execute […]
Controlled Experiments at Response Labs
At Response Labs, our focus is data-driven decision making, and our motto is Make Every Message Matter. A big way that we put this into practice is by identifying optimizations for email, push, and media campaigns for our clients through the use of randomized controlled experiments. Randomized controlled experiments such as A/B tests, split tests, […]
Everything You Need to Know About Contact Keys in Salesforce Marketing Cloud
We’re frequently asked about Salesforce Marketing Cloud (SFMC) Contacts and Contact counts. Total Contact Count is a crucial billing metric, and if you’ve been an SFMC customer for any length of time, you’ve almost certainly had to monitor it closely. In this blog, we’ll break down the basics of how contacts are managed in SFMC […]
Customer-Centric Marketing in Action: Response Labs’ Holiday Campaign
As we reflect on 2022, we’re proud of the work we did on behalf of our clients. But we also take pride in our own marketing efforts. One of the most memorable, and fun, campaigns we launched this year was our Holiday e-Card Maker. Instead of sending out a cookie-cutter corporate holiday card, we challenged […]
Customer-Centric Strategy Is More Than Just Personalization
In CRM and loyalty marketing, we talk a lot about personalization, the idea of making communications to a customer as specific as possible to that individual. It can be as simple as inserting personal details like name or reward points balance into an email. Or it can be as complex as a series of attributes […]
How We Make Every Message Matter: Blending Strategy and Data
At Response Labs, our approach to CRM and loyalty marketing is customer-centric. That means using the customer’s relationship and experiences with your brand or organization to inform the messaging they receive from you. This is in contrast to taking a set of messaging and determining who within your audience should receive which versions. In order […]
Response Labs Levels Up with Three Promotions
Response Labs, the Digital CRM and Loyalty Marketing Agency, recently announced three key promotions that create depth in its Digital Technology and Account Services teams. Stephen Cases, Toni Weaver and Christopher Kayser each take on elevated roles within the company.
Response Labs Brings On Creative Director, Jason Miller
Response Labs Brings On Creative Director, Jason Miller. In this role, Jason will be responsible for launching our creative division, advancing the agency’s capabilities, and helping grow the business. Jason will be responsible for launching our creative division, advancing the agency’s capabilities, and helping grow the business. He joins Response Labs after six years as Creative Director at CareFirst BlueCross BlueShield, where he built the in-house creative team and oversaw creation of marketing communications, ad campaigns and brand initiatives. His experience spans numerous industries including healthcare, technology, real estate, finance, retail, hospitality and non-profit.
iOS 15 MPP: What You Need To Know
You’ve made the Salesforce Marketing Cloud investment and now it’s time put this powerful enterprise platform to work. Here are some tips to get you started.
[WATCH] Expert Panel Discusses Zero Party Data and Personalization
Zero party data, personalization, privacy & digital marketing—watch industry experts discuss these topics in panel moderated by Response Labs as part of Baltimore Innovation Week 2021.
