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Author

Andy Locke

Andy Locke

Partner, Director of Strategy & Data

Andy leads the Strategy and Data division at Response Labs, turning complex customer data into CRM and loyalty programs that drive measurable results. With over 20 years of experience, he specializes in audience segmentation, lifecycle marketing, performance attribution, and the applied use of AI. He is certified in Salesforce Marketing Cloud and GA4, and previously worked at Havas Discovery and Tierney Communications.

18 articles ·

Writes about

  • CRM & Loyalty
  • Data & Analytics
  • Email & SMS
  • AI & Innovation
  • Paid Media

Certifications

  • Salesforce Certified Marketing Cloud Email Specialist
  • Google Analytics: Beginner + Advanced
  • DigitalMarketer: Certified Ecommerce Marketing Specialist
  • Punchh Certified
Stop Defending Your Loyalty Program. Start Proving It.

CRM & Loyalty

Stop Defending Your Loyalty Program. Start Proving It.

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Why a Great Loyalty Program Can't Save a Bad Experience

CRM & Loyalty

Why a Great Loyalty Program Can't Save a Bad Experience

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The Data Maturity Checklist: 5 Gaps Killing Your Paid Audience Scale

Data & Analytics

The Data Maturity Checklist: 5 Gaps Killing Your Paid Audience Scale

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How We Rebuilt Inbox Placement and Restored Reputation After a Deliverability Crisis

Email & SMS

How We Rebuilt Inbox Placement and Restored Reputation After a Deliverability Crisis

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Customer-Centric Strategy Is More Than Just Personalization

CRM & Loyalty

Customer-Centric Strategy Is More Than Just Personalization

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Ad Agencies Using AI: How We Created a Year in Review Generator with Anthropic

AI & Innovation

Ad Agencies Using AI: How We Created a Year in Review Generator with Anthropic

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Building Brand Awareness for Franchise Success: Why It’s Essential

Paid Media

Building Brand Awareness for Franchise Success: Why It’s Essential

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Do Top Loyalty Members Need Discounts?

CRM & Loyalty

Do Top Loyalty Members Need Discounts?

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How Many Marketing Technology Platforms Do You REALLY Need?

CRM & Loyalty

How Many Marketing Technology Platforms Do You REALLY Need?

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Can We Change Restaurant Visitation Habits? A Case Study in Sunday Visits

Data & Analytics

Can We Change Restaurant Visitation Habits? A Case Study in Sunday Visits

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Putting Your Customer Data To Work For You

Data & Analytics

Putting Your Customer Data To Work For You

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[WATCH] Expert Panel Discusses Zero Party Data and Personalization

Data & Analytics

[WATCH] Expert Panel Discusses Zero Party Data and Personalization

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How To Date Your Customers: Building Meaningful Relationships Through Personalization

CRM & Loyalty

How To Date Your Customers: Building Meaningful Relationships Through Personalization

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Untapped Value In Suppressed Email Subscribers

Email & SMS

Untapped Value In Suppressed Email Subscribers

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Increase Dining Frequency During COVID-19 With This Customer Insight

CRM & Loyalty

Increase Dining Frequency During COVID-19 With This Customer Insight

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How We Managed COVID-19 Emails For Grocery Stores

Email & SMS

How We Managed COVID-19 Emails For Grocery Stores

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How We Sold More Groceries With SMS Marketing

Email & SMS

How We Sold More Groceries With SMS Marketing

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Communicating the Value of Artificial Intelligence (AI) to Your Clients

AI & Innovation

Communicating the Value of Artificial Intelligence (AI) to Your Clients

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