Author

Andy Locke
Partner, Director of Strategy & Data
Andy leads the Strategy and Data division at Response Labs, turning complex customer data into CRM and loyalty programs that drive measurable results. With over 20 years of experience, he specializes in audience segmentation, lifecycle marketing, performance attribution, and the applied use of AI. He is certified in Salesforce Marketing Cloud and GA4, and previously worked at Havas Discovery and Tierney Communications.
Writes about
- CRM & Loyalty
- Data & Analytics
- Email & SMS
- AI & Innovation
- Paid Media
Certifications
- Salesforce Certified Marketing Cloud Email Specialist
- Google Analytics: Beginner + Advanced
- DigitalMarketer: Certified Ecommerce Marketing Specialist
- Punchh Certified

CRM & Loyalty
Stop Defending Your Loyalty Program. Start Proving It.
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CRM & Loyalty
Why a Great Loyalty Program Can't Save a Bad Experience
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Data & Analytics
The Data Maturity Checklist: 5 Gaps Killing Your Paid Audience Scale
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Email & SMS
How We Rebuilt Inbox Placement and Restored Reputation After a Deliverability Crisis
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CRM & Loyalty
Customer-Centric Strategy Is More Than Just Personalization
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AI & Innovation
Ad Agencies Using AI: How We Created a Year in Review Generator with Anthropic
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Paid Media
Building Brand Awareness for Franchise Success: Why It’s Essential
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CRM & Loyalty
Do Top Loyalty Members Need Discounts?
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CRM & Loyalty
How Many Marketing Technology Platforms Do You REALLY Need?
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Data & Analytics
Can We Change Restaurant Visitation Habits? A Case Study in Sunday Visits
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Data & Analytics
Putting Your Customer Data To Work For You
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![[WATCH] Expert Panel Discusses Zero Party Data and Personalization](/_next/image?url=%2Fimages%2Fblog%2Fexpert-panel-discusses-zero-party-data-and-personalization%2Fcover.jpg&w=3840&q=75&dpl=dpl_GXxQeyykfdkYybvLtuoZCTtG7oNC)
Data & Analytics
[WATCH] Expert Panel Discusses Zero Party Data and Personalization
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CRM & Loyalty
How To Date Your Customers: Building Meaningful Relationships Through Personalization
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Email & SMS
Untapped Value In Suppressed Email Subscribers
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CRM & Loyalty
Increase Dining Frequency During COVID-19 With This Customer Insight
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Email & SMS
How We Managed COVID-19 Emails For Grocery Stores
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Email & SMS
How We Sold More Groceries With SMS Marketing
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AI & Innovation
Communicating the Value of Artificial Intelligence (AI) to Your Clients
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