At Response Labs, our mission is to help our clients forge more meaningful relationships with their customers. But to bring our best work to market, we must first foster relationships with our clients. Trust, accountability, leadership, and service are the tenets we live by at Response Labs. These pillars are why our clients not only trust our recommendations and insight but rely on us to lead their marketing and brand efforts. The Client Service team is often the face of our company and excels at building partnerships with our other teams and partners.
Here’s who you’ll meet at the front lines of our team
Toni Weaver, Account Director
- 10+ years of experience
Focused in integrated marketing and project management. Prior corporate experience lends itself well to her fast-acting communication and strategic planning for Response Lab’s clients.
- Senior team leader
Works to service her clients while improving our internal processes, team skill sets, and relationships.
- Passionate about delivering solutions
Collaborates to find the right approach and solution. Is impeccably organized and gets things done when no one else can.
- Carries positivity and a can-do attitude
Even to her daughter’s cheer practice as the coach/chaos coordinator of 30 7-year-olds!
Lauren Yoffe, Associate Account Director
- 12+ years of experience
Focused in digital marketing and technology.
- Diverse skillset
With a background in email production and marketing automation for B2B companies, Lauren runs point on complex platform development, technical initiatives, and campaign management for our largest client.
- Highly technical brain
With the finesse of a seasoned account leader.
- Generous with her time
As Immediate Past President of AMA Baltimore, she continues to serve on the board and support her chapter as an advisor. Her rescue pup Dottie also selflessly volunteers extra snuggle time!
Alex Kagwima, Sr. Account Executive
- 8+ years of experience
Alex brings fresh insight to the digital social space, keeping us current and acting as an expert in both internal and client project management systems.
- Engaged leader
Currently serves as the Vice President of Diversity, Equity & Inclusion for AMA Baltimore, hosting in-person board meetings here at Response Labs HQ.
- Driven to help
An invaluable resource for her teammates, Alex is always willing to jump in to make things smoother.
- Keeps busy
While she keeps plenty busy in the office, she keeps busy out of it as well, visiting family and friends whenever possible!
Jen Aldinger, Partner and Director of Client Service
- 15+ years of experience
Played a central role on the in-house brand marketing team at Under Armour leading global cross-functional campaign launches. Extensive campaign management experience spanning large and small agencies.
- Dedicated leader
Runs new scopes of work generation and new client onboarding for all Response Labs clients.
- High impact player
Recipient of RL’s annual “Impact Award” recognizing her for demonstrating Response Labs’ values and principles, serving as the biggest advocate for our clients, and a champion for all of our team members.
- Mom of two
When she’s not leading the RL team, she’s busy chasing around her two little ones or lost in a book with a glass of wine.
How we work together
With a blend of experience spanning large and small agencies and businesses, our team is made up of a well-rounded group of rockstars! As the first point of contact for clients, we provide thoughtful, best-in-class service to our partners. This includes being knowledgeable about the company’s products or services, being able to resolve issues quickly and efficiently, and being friendly and helpful. Our goal is to get to know our clients’ needs and expectations, so we can provide them with the best possible service. This is all possible with our dedicated and resourceful group above!
